Is it safe to order online?
Yes our website is SSL Secured (128 Bit encryption).
do you offer custom designs for weddings and other occasion?
We always can offer customized orders, including names and styles. Please be advised that the minimum order will be 100 cards for customized orders. Please contact Zaina Designs via the contact form for more details.
Is there any discount for Wholesale?
How much shipping cost?
All the cards will be shipped to any USA address free of charge, $1.5 handling and shipping fees will be charged if shipped to any place of the world. Shipping for Bulk orders or express shipping could be arranged, pleases contact Zaina design via the contact form for further instructions.
What is the shipping policy?
All items will be shipped via USPS first class mail. Custom orders can sometimes take up to 2 business days to be shipped. Insured and/or express shipping could be arranged upon request from the checkout list. Please contact Zaina Designs prior to purchase in order to ensure we can accommodate your request. Zaina Designs is NOT responsible for the un-insured packages once shipped to your address as provided during checkout.
How long does it usually take for an order to be processed?
If an order is placed before 12pm (PST) and the items ordered are in stock, the order will be shipped that day or within the next two business day. Depending on where you are located and the type of sipping you chose USPS First Class or Priority, it will take approximately 2-5 business days for your order to arrive.
What is the Return Policy?
All products are made to the best of our ability and aim to fulfill your expectations. In case you are not absolutely delighted with your order, a refund can be made if items are returned in their original condition, including packaging, within 30 days. Delivery and any associated cost will be subtracted from the refund.
What is the best way to contact Zaina Designs?
- The best way to contact us is via the Contact Form. Communications could be submitted at any time and one of our staff members will respond to your communication during our business hours, which are Monday through Friday 8am-5pm (PST).
What is the private policy for Zaina Designs?
What if I have another Question that is not covered in this FAQ?